enbet Privacy Policy

01 Introduction

enbet operates an online betting and gaming platform designed for players in Bangladesh. When you use enbet — whether you're browsing the site, creating an account, making a deposit, or placing a bet — we collect certain information about you. This Privacy Policy explains what that information is, why we need it, and how we handle it.

We take privacy seriously at enbet. We don't sell your personal data to third parties. We don't share it with advertisers. We collect only what we genuinely need to run the platform, process your transactions, and keep your account secure. That's the commitment enbet makes to every player.

By registering an account with enbet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, you can reach enbet's support team at [email protected] at any time.

02 Data We Collect

enbet collects personal data in several categories depending on how you interact with the platform. Here is a breakdown of the types of information we may hold about you:

enbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect Your Data

enbet collects your personal data through several channels:

• Direct interactions: When you register an account, fill in forms, contact support, or update your profile on enbet, you provide data directly to us.
• Automated technologies: When you use the enbet website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with enbet to process your payment.
• Verification services: If enbet uses a third-party identity verification service to confirm your age or identity, that service may share verification results with us.
• Game providers: Game data — including bet amounts, outcomes, and session duration — is recorded by the game engine and shared with enbet's platform systems.

04 How We Use Your Data

enbet uses your personal data for the following purposes:

• To create and manage your enbet account, including verifying your identity and age.
• To process deposits and withdrawals via your chosen payment method.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, and other prohibited activities on the enbet platform.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• To improve the enbet platform based on how players use it — which features are popular, where players encounter issues, and how the app performs on different devices.
• To comply with legal and regulatory obligations applicable to enbet's operations.

05 Legal Basis for Processing

enbet processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the enbet service you signed up for — including account management, payments, and game access.
• Legal obligation: enbet is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: enbet has a legitimate interest in preventing fraud, maintaining platform security, and improving the service for all players.
• Consent: Where enbet relies on your consent to process data — for example, for optional marketing communications — you can withdraw that consent at any time by contacting [email protected].

06 Sharing Your Data

enbet does not sell your personal data. We share it only in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket, and bank partners receive the transaction data necessary to process your deposits and withdrawals.
• Game providers: Third-party game studios that power games on the enbet platform receive session and bet data necessary to run the games.
• Identity verification services: When enbet requests identity documents, a verification partner may process those documents on our behalf.
• Legal authorities: enbet will disclose personal data to law enforcement or regulatory bodies when required to do so by law, or when we believe disclosure is necessary to prevent fraud or protect the safety of our players.
• Service providers: enbet uses trusted third-party providers for hosting, analytics, and customer support tools. These providers process data only on enbet's instructions and are bound by confidentiality obligations.

07 Data Retention

enbet retains your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data is retained for the duration of your enbet account plus a minimum of five years after closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Technical and usage data is typically retained for up to two years, after which it is anonymised or deleted.
• Customer support communications are retained for up to three years from the date of the last interaction.

When data is no longer required, enbet deletes or anonymises it securely. If you request deletion of your data before the end of a mandatory retention period, enbet will restrict processing of that data to the minimum required by law and delete it as soon as the retention obligation expires.

08 Security Measures

enbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and the enbet platform is encrypted using industry-standard TLS encryption.
• enbet's servers are hosted in secure data centres with restricted physical and network access.
• Access to player data within enbet is limited to staff who genuinely need it to perform their role, and all access is logged.
• enbet conducts regular security reviews and vulnerability assessments of its platform.
• Payment data is handled in accordance with applicable payment security standards and is never stored in plain text on enbet's systems.

09 Cookies and Tracking

enbet uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use enbet.

• Essential cookies: Required for the enbet platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Analytics cookies: Help enbet understand how players navigate the platform — which pages are visited most, where players drop off, and how the app performs. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on enbet, such as your preferred language or display options.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using enbet, but some features may not work as smoothly. enbet does not use cookies to serve third-party advertising.

10 Your Rights

As an enbet player, you have the following rights regarding your personal data. To exercise any of these rights, contact enbet at [email protected] with your request:

• Right of access: You can request a copy of the personal data enbet holds about you at any time.
• Right to rectification: If any of your data held by enbet is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that enbet delete your personal data, subject to any legal retention obligations that apply.
• Right to restrict processing: You can ask enbet to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request that enbet provide your data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where enbet relies on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

enbet will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Children's Privacy

enbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If enbet discovers that a player under 18 has registered an account, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the payment source.

If you believe a minor has registered on enbet, please contact us immediately at [email protected] so we can take prompt action.

12 Changes to This Policy

enbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated policy will always be available on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of the enbet platform after an updated policy has been published means you accept the changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way enbet handles your personal data, please get in touch with our support team. We're here to help and will respond to all privacy-related enquiries promptly.

For account-specific queries, please include your registered email address in your message so our team can locate your account quickly and assist you efficiently.